Terms of Service

Last Updated: March 2026

Dear Heir · dearheir.com · Mind Turf Private Limited

Please read these Terms of Service (“Terms”) carefully before using dearheir.com or booking any services from Dear Heir, operated by Mind Turf Private Limited (“Dear Heir,” “we,” “us,” or “our”). By using our website or purchasing our services, you agree to be bound by these Terms. If you do not agree, do not use our services.

1. Who We Are - Important Definitions

Dear Heir is a Digital Estate Organisation and Documentation Service. We are NOT any of the following, and nothing in our service should be construed as:

  • Legal advice or estate planning services (consult a licensed estate attorney for legal matters)
  • Financial advice or investment guidance (consult a licensed financial advisor)
  • Technology support, IT support, or remote technical assistance of any kind
  • Account recovery or password recovery services
  • A fiduciary, trustee, or executor of any estate
  • A company that manages, accesses, or controls your accounts on your behalf

We guide clients through using their own platforms’ built-in succession features during Google Meet consultations. Clients retain full control of their devices and accounts at all times.

Services available to adults aged 18 and over in the United States only.

2. Our Services

a. Service Descriptions and Pricing

Dear Heir offers the following services at the prices listed. All prices are in US dollars and are displayed in full before any payment is required:

  • Photo Legacy – $97: Guided photo organisation and delivery to your personal cloud account. Includes one 30-minute session, plus independent work.
  • Digital Audit – $397: One 90-minute Google Meet consultation producing a Digital Estate Summary PDF (8–12 pages) delivered within 48 hours.
  • Legacy Masterplan – $1,497: Three to four Google Meet sessions over 2–3 weeks producing a complete Digital Succession Portfolio (20–30 pages) with full platform succession settings configured.
  • Guardian Plan – $297 per year: Annual 60-minute review session and updated Portfolio. Renewable annually. Cancel anytime online at dearheir.com/cancel-guardian – no phone call required.
  • Account Closure – $147: Guided process for closing or memorialising digital accounts following a bereavement.

b. Service Delivery

All paid sessions are delivered via Google Meet. Sessions are audio-only unless a specific client requests video and provides written consent. We do not record any sessions. Session dates and times are confirmed by email after payment and service agreement are both completed.

c. What Sessions Involve

During sessions, a Dear Heir specialist will guide you verbally through steps to take on your own device. You retain full control of your keyboard, mouse, and screen at all times. We will never:

  • Request remote control of your device
  • Ask for your passwords, PINs, or login credentials
  • Log into your accounts on your behalf
  • Store, record, or retain any credentials or sensitive account information

3. Booking, Payment, and Service Agreement

a. How to Book

Services are booked via our website. A Discovery Call (free, 20 minutes) is available to discuss your situation before purchasing any paid service. No payment is required for the Discovery Call.

b. Payment

Payment is processed securely at the time of booking. We accept all major credit and debit cards, and bank transfers where available. Payment in full is required before any paid session is scheduled, except where a payment plan has been explicitly agreed in writing. By completing payment you confirm you are 18 years of age or older.

c. Service Agreement

A Service Agreement will be sent to you via email within one hour of payment confirmation. No paid session will be scheduled until both payment and the signed Service Agreement are received. The Service Agreement is incorporated into these Terms by reference.

4. Cancellation and Rescheduling

  • Client cancellation with more than 24 hours notice: Full credit applied to a rescheduled session. No fee.
  • Client cancellation with less than 24 hours notice: One free reschedule per service engagement. Second late cancellation incurs a $75 rescheduling fee.
  • Dear Heir cancellation: If we cancel a session for any reason, we will reschedule at your convenience or provide a full refund of that session’s proportionate cost.
  • No-shows: A session where the client does not attend and provides less than 2 hours notice will be counted as a used session. We will make one attempt to reschedule via email.

5. Refund Policy

Our complete Refund Policy is published at dearheir.com/refund-policy. The key terms are:

  • Digital Audit ($397): Full refund if requested before the session begins. No refund after session delivery.
  • Legacy Masterplan ($1,497): Full refund if requested before Session 1 begins. 50% refund if requested after Session 1 but before Session 2. No refund after Session 2 begins.
  • Photo Legacy ($97): Full refund if requested before we begin processing your photos. No refund after processing begins.
  • Guardian Plan ($297/year): Pro-rated refund for unused months if cancelled within 30 days of annual renewal. No refund for cancellations after 30 days of renewal. Cancel at dearheir.com/cancel-guardian.
  • Account Closure ($147): Full refund if requested before the session begins. No refund after session delivery.

To request a refund, email hello@dearheir.com with subject line “Refund Request.” We will process all eligible refunds within 10 business days to your original payment method.

6. Client Responsibilities

To receive the full benefit of our services, you agree to:

    • Have your relevant devices available and charged for all scheduled sessions
    • Complete any between-session action items communicated by your specialist
    • Store your Digital Succession Portfolio and any access documentation securely in physical form
    • Inform us of any change to your contact email or phone number
    • Ensure you have the legal right and authority to configure succession settings for any account you discuss in sessions
    • Not share any session login details, meeting links, or personal appointment details with parties not agreed upon in advance

7. Limitation of Liability

a. No Guarantee of Platform Access

We guide clients through each platform’s own official succession features. We cannot guarantee that platforms will maintain these features unchanged, that heirs will be granted access in every circumstance, or that any particular account will be accessible following a client’s death or incapacitation. Platform policies are controlled exclusively by those platforms. We strongly recommend confirming all succession planning with a licensed estate attorney.

b. Limitation of Damages

To the maximum extent permitted by applicable law, Dear Heir’s total liability to you for any claim arising from or related to our services shall not exceed the total amount paid by you for the specific service giving rise to the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages of any kind.

c. Platform Changes

Platform interfaces, settings locations, and feature availability change frequently. We cannot be held liable if a platform changes its interface, removes a feature, or alters its succession policies after your session. The Guardian Plan is specifically designed to keep your arrangements current with platform changes.

8. Intellectual Property

The Digital Succession Portfolio and Digital Estate Summary produced during your engagement are your personal documents, produced for your personal use. You may share them with your family, estate attorney, or financial advisor.

All other content on dearheir.com – including blog posts, checklists, training materials, and session frameworks – is the intellectual property of Mind Turf and may not be reproduced, distributed, or used for commercial purposes without written permission.

9. Brand Disclaimer

Dear Heir is not affiliated with, endorsed by, or officially connected with Apple Inc., Google LLC, Meta Platforms Inc., 1Password, Bitwarden, or any other company or platform referenced in our services or website. All product and company names are trademarks of their respective owners. Use of these names is for descriptive and educational purposes only under the doctrine of nominative fair use.

10. Prohibited Uses

You may not use Dear Heir’s services to:

  • Access accounts belonging to another person without that person’s explicit consent and legal authority
  • Facilitate unauthorised access to any platform, system, or account
  • Circumvent any platform’s security features
  • Engage in any activity that violates applicable US federal or state law

We reserve the right to refuse or terminate service to any client who we reasonably believe is attempting to use our services for prohibited purposes. In such cases, refunds will be provided at our sole discretion.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United States, without regard to conflict of law principles. Any dispute arising from these Terms or our services that cannot be resolved by direct communication shall be submitted to binding arbitration under the rules of the American Arbitration Association, conducted in English.

Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.

12. FTC Compliance Disclosures

In compliance with the Federal Trade Commission’s guidelines and the Telemarketing Sales Rule (as amended November 2024):

  • All service prices are displayed in full before any payment is required
  • The Guardian Plan subscription may be cancelled online at dearheir.com/cancel-guardian at any time, with no requirement to call
  • We do not use countdown timers, artificial scarcity claims, or high-pressure sales tactics
  • Our Discovery Call is a free consultation with no obligation to purchase
  • Testimonials on our website reflect genuine client experiences. Individual results may vary.

13. Modifications to These Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated to active clients by email at least 30 days before taking effect. Your continued use of our services after that date constitutes acceptance of the updated Terms. The current version of these Terms is always available at dearheir.com/terms-of-service.

14. Contact

Email: hello@dearheir.com

Website: dearheir.com

Company: Mind Turf Private Limited (419 4th Floor, Sant Nagar, East of Kailash, New Delhi, 110065, India), operating Dear Heir

Not a law firm, financial advisor, or technology support service. Services for adults 18+ in the United States only.